Refund & Returns Policy

Gib.shopping asks vendors to have a 30-day return policy, which means you have 30 days after receiving your item to request a return; albeit the customer is based within or outside of Gibraltar.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original undamaged packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact the vendor. You may do so by emailing the vendor through their Gib.shopping profile or who’s contact details will be on the Receipt for Your Payment email. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. For a faster return, you may opt to visit the vendor (if possible), and return the item yourself. Return deliveries are charged as a sperate delivery/ shipping service.

NOTE: Items sent back to vendors without first requesting a return may not be accepted. Ultimately each vendor has the final decision on refunds, returns and exchanges.

 

18+ goods and services

Gib.shopping has put measures in place to safeguard children/ minors/ persons not of age.

Gib.shopping has sections created for businesses selling age-restricted products for persons of 18+ years. These sections are designed to protect children and young adults. Visitors to Gib.shopping will not be able to view these items unless they create an account and certify they are over 18 years of age (18+). To purchase items from these sections, visitors must create an account where they must include their full name, address, contact details and date of birth (DoB).

To ensure the sale of these 18+ items are not sold unintentionally to persons not of legal age, Vendors must follow the Gib.shopping instructions to tag these items as ’18+’ so they are hidden from view. Vendors are strongly recommended to add an 18+ sticker to their packaging in addition to highlighting the product on the Invoice as ’18+’, to inform and remind delivery drivers to check the ID and DoB of the person they are handing the goods over to. The onus of liability lies on the Delivery Service to confirm the identity of the recipient and that the person is over 18 years of age before handing over the goods. Should the product/ service not be described as ’18+’, liability lies with the Vendor as they have not highlighted the item as an ’18+’ item, most importantly on the Invoice and secondly on the packaging.
Should a minor make a purchase of an 18+ product through a fake account or by gaining access to an unwilling adult’s account, delivery charges will be charged and/or deducted from the refund amount (should the item be refundable). The delivery charges include, delivery to the customers drop-off point and the return delivery to the Vendor (the second trip deducted from any refund amount). Gib.shopping can not be made labile for facilitating the procurement of age-restricted products or services, as  each account holder is responsible for the security of their account and the security of their online payment methods. The Vendor or Delivery Provider cannot transfer liability to Gib.shopping as they have been made abundantly aware of the safety measures preventing any illegal sales.

This segment is duplicated under the Children’s Online Privacy Policy.

 

Damages and items not as described

Please inspect your order upon receipt and contact your chosen vendor immediately if the item is defective, damaged or if you receive the wrong item, so that they can evaluate the issue and make it right. Should the vendor refuse to entertain your claim, please contact Gib.shopping on: info@gib.shopping

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty or intermate products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with your chosen vendor if you have questions or concerns about your specific item before purchase.

Unfortunately (and just like your high-street store), we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want, is to return the item you have in returnable condition, and once the return is accepted and a refund or credit voucher issued, make a separate purchase for the new item.

Ultimately each vendor has the final decision on exchanges.

 

Refunds

Your chosen vendor will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, so please allow for this. By all means, communicate with your chosen vendor as they may be able to facilitate a credit voucher for you to make a new purchase.

Note: Gib.shopping has no legal authority to obligate a vendor to accept a return, exchange or refund your funds. Any satisfied of dissatisfied customers can leave a review or feedback about their experience which Gib.shopping can review. Gib.shopping will take opinion from any evidence submitted.

Ultimately each vendor has the final decision on refunds.

Cancelled purchases

Customers are in their right to change their minds. However; Cancelled sales once the item has been dispatched for shipping/ delivery (i.e. on route), are deemed partially fulfilled and customers will need to pay the return shipping/ delivery of the item to be returned to the seller.

 

Updates to the policy

We may amend this or any other Policy from time to time, without notice to you, in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our visitors, properties, strategic marketing partners, and service providers. Updated versions will be posted to our Website and the “last updated” date at the top of this Policy will be revised so that you are always aware of when the  Policy was last updated. If there are any major material changes, we will notify you and request your consent.

 

Contact

If you have any questions, comments, or concerns, you may contact us.

For more information, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@gib.shopping or by mail:

Gib.shopping
P.O BOX 923
Gibraltar
info@gib.shopping
en_USEnglish